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Dynamics 365 consulting & implementation
A Dynamics 365 CRM your team actually uses, coordinated by one accountable partner.
Picture a CRM your sales and service teams open first thing, not one they work around. Avaib delivers Dynamics 365 through vetted specialist resources we coordinate, configured around how your team really works so it gets adopted instead of abandoned. And because we build your .NET and Azure software in-house, Dynamics connects to the rest of your Microsoft estate instead of sitting off on its own.
Dynamics, built for adoption
The CRM capability you want, delivered through people we coordinate.
Dynamics 365 is Microsoft's platform for CRM and business applications: sales, customer service and the processes around them. It is part of the wider Microsoft stack we help businesses build on.
We will be straight about how we deliver it. Dynamics is not our deep in-house specialism the way .NET, C#, Azure and SQL Server are. So instead of pretending otherwise, we deliver Dynamics through vetted specialist resources we bring in and coordinate, which gives you genuine depth without the risk of us learning on your budget.
The advantage over sourcing your own Dynamics partner is simple: you deal only with Avaib. We manage the specialists, own the timeline, and when you want to hire Dynamics developers to work alongside your team, that runs through us too. And because we build your custom software in-house, we own how Dynamics joins to the rest of your Microsoft estate, so it works as one connected system rather than an isolated CRM.
Want a CRM your team actually adopts, without adding another supplier to manage? That is exactly what this is.
Get a free quoteWhat we deliver in Dynamics 365
Sales, service, customisation and integration, coordinated for you.
From CRM implementation to customer service and Power Platform customisation, here is the range of Dynamics 365 work Avaib delivers through coordinated specialists, with one accountable point of contact.
Dynamics 365 setup and configuration
Getting Sales, Customer Service or the module you need configured to how your business actually works, rather than left on generic defaults nobody adopts.
Sales and CRM implementation
Setting up Dynamics 365 Sales as a working CRM — pipeline, contacts, activities and reporting — so your team runs sales from one place instead of spreadsheets.
Customer Service and case management
Configuring Dynamics 365 Customer Service for cases, queues and SLAs, so support requests are tracked and resolved instead of getting lost in inboxes.
Power Platform customisation
Extending Dynamics with Power Apps, Power Automate and custom workflows, so the CRM fits your process instead of forcing your process to fit the CRM.
Data migration and integration
Moving contacts, accounts and history into Dynamics cleanly, and joining it to your other systems so data flows on its own instead of your team re-keying the same records twice.
Reporting and dashboards
Dashboards and reports in Dynamics and Power BI that show pipeline, service performance and the numbers leadership actually needs, not vanity metrics.
Not sure which of these fits your need? Tell us what you want Dynamics to do and we will map it out.
Get a free quoteThe shelfware trap
Why Dynamics rollouts so often end up as expensive shelfware.
This is the situation Avaib's coordinated model is built to avoid. It is rarely the technology that fails. It is fit and adoption falling through the gaps between vendors.
The CRM gets configured to the tool, not your business
A generic Dynamics setup mirrors how Microsoft ships it, not how your sales or service team actually works, so the fields, stages and screens fight the way people already do their job.
So the team quietly stops using it
When the CRM adds friction instead of removing it, people fall back to spreadsheets and inboxes, and the expensive Dynamics licences turn into shelfware nobody trusts.
And it never joins up to your real systems
Dynamics ends up marooned, cut off from the custom software, the website and the data it was supposed to serve, so the single view of the customer you were promised never actually appears.
A CRM only pays off when it fits how your team works and connects to your real systems. Configured to generic defaults and sourced as a separate vendor, both of those slip. Delivered through Avaib, they become our job, with one accountable point of contact for Dynamics and the software it connects to.
How Avaib delivers Dynamics
Coordinated specialists, one accountable team, spelled out.
We would rather show you exactly how this works than dress it up. Here is the honest four-step model behind every Dynamics engagement.
One conversation, one point of contact
You tell us what you need Dynamics to do, whether that is sales, service, or both, alongside the rest of your Microsoft work. You deal with Avaib, not a stranger you had to find and vet yourself.
Proven Dynamics people, not random freelancers
We deliver the Dynamics work through specialist resources we have vetted and worked with, so you get genuine Dynamics 365 depth without sourcing it yourself.
Fit and adoption are our job, not yours
Avaib manages the specialists, owns the timeline, and makes sure Dynamics is configured to how your team works and connected to the .NET, Azure and SQL work we build in-house.
One accountable team, a CRM people use
You get a Dynamics setup shaped around your business, one accountable point of contact at Avaib, and a configuration, data and documentation that stay yours.
The concerns, answered
What worries people about Dynamics, and how we handle it.
These are the real concerns we hear, including the honest one about how we deliver it. Here is exactly how Avaib takes each off the table.
Why Avaib
Why have Avaib deliver your Dynamics 365.
Plenty of partners can install Dynamics. Fewer configure it for adoption, fold it into one accountable relationship, connect it to the software they build for you in-house, and stay honest about exactly how it is delivered.
One accountable point of contact
Instead of finding and managing a separate Dynamics partner, you brief Avaib and we coordinate the specialists, so Dynamics is part of one relationship, not another supplier to chase.
Honest about how we deliver
We are clear that Dynamics is delivered through vetted specialist resources we coordinate, not our deep in-house team like .NET or Azure. You always know exactly what you are getting.
Built for adoption, not just installed
We configure Dynamics to how your team actually works so people use it, rather than dropping a generic CRM on them and hoping it sticks.
It connects to the software we build
Because we build your .NET, Azure and SQL work in-house, we own how Dynamics joins to the rest of your Microsoft estate, so you get one connected view instead of an island.
Senior expertise, without the premium price tag
Get the same coordinated capability enterprise Dynamics partners charge a fortune for, delivered at a cost-effective rate, with a clear written scope before any work starts, so your budget goes into the setup rather than a big-firm overhead.
You own the configuration and the data
The Dynamics setup, your data and the documentation stay yours, configured in a standard way any capable professional can maintain, so there is no lock-in to us or to one person.
Want Dynamics handled by one accountable team that also owns how it connects to everything else?
Get a free quoteHow we work
From first conversation to a Dynamics setup you own.
Understand how your team actually works, agree a clear scope that is honest about specialist delivery, deliver through coordinated specialists, then roll out and support, so you always know who is accountable.
Understand how your team actually works
We start with your sales or service process as it really runs, not a generic CRM template, so Dynamics is configured around your business rather than the other way round.
Agree a clear, prioritised scope
You get a plain-language scope with defined outcomes and an honest note of what is delivered through specialist partners, so you know exactly what will be configured, in what order, and what it will cost before any work begins.
Deliver through coordinated specialists
Avaib brings in vetted Dynamics specialists and manages them to the scope, owning the timeline and the joins to your .NET, Azure and SQL work, so you deal with one accountable team.
Roll out, support and evolve
We hand you a documented setup you own, help your team adopt it, support it, and extend it as your process changes, coordinating the specialists again when you need more, so you never have to go re-source a partner.
Pricing
Real Dynamics capability, without the enterprise price tag.
The coordinated specialist model gives you the same capability enterprise Dynamics partners charge a fortune for, at a cost-effective rate. We scope the work clearly up front, and note honestly what is delivered through specialist partners, so you get a fixed, plain-language quote, and every engagement leaves you owning the Dynamics configuration, data and documentation outright.
Fixed-scope Dynamics implementation
For a clearly scoped Sales or Customer Service setup, we agree the scope and the price up front, then deliver it through coordinated specialists configured to your real process.
Dynamics alongside a Microsoft build
When Dynamics sits next to custom .NET or Azure work, we deliver it as part of one engagement, so the CRM and your software are handled by a single accountable team and actually connect.
Ongoing Dynamics support
For a Dynamics setup that needs to keep evolving, we coordinate specialist support under Avaib's point of contact, so changes and new modules get done without you re-sourcing a partner each time.
Every engagement is delivered through vetted specialist resources coordinated by Avaib as your single accountable point of contact, with a clear written scope, and you keep the configuration, data and documentation with no lock-in. Not sure where to start? We will give you an honest recommendation on a free scoping call and send you a free, no-obligation written estimate with a clear scope.
Want a clear read on your Dynamics need and what it should cost?
Get a free quoteTell us what you need from Dynamics 365 and we will map it out.
Whether it is a CRM rollout, customer service, customisation or an integration, get an honest read, a clear scope and a ballpark price, free and with no obligation.
Get a free quoteWho we help
Dynamics for teams who want a CRM that gets used.
If you are rolling out a CRM, adding Dynamics to a build, or recovering from a rollout that stalled, here is the kind of team Avaib fits, and the problem we usually solve for each.
The Dynamics toolbox
The Dynamics 365 and Power Platform tools our specialists work in.
Across Dynamics 365 and the Power Platform tools around it, coordinated by Avaib so your CRM fits cleanly with the rest of your Microsoft estate.
In our clients' words
Relationships that last years, not projects.
Rated 4.5/5 on Google and 5/5 across other platforms, with 10+ written references and 80%+ client retention across our work.
"I have nothing but positive things to say about Avaib. We have dealt with his company as our sole software providers for over 18 years now with very few issues. I would recommend their services anytime."
"As a senior product manager, I have worked with a handful of vendors, consultant agencies and development shops. I am confident to say that Avaib is among the best considering the velocity, quality of the work and the overall ROI. The team took ownership, overcame a steep learning curve in a new industry, and delivered promises. We are very thankful for the dedication of the team and would recommend Avaib to any company, large or small, to help with your technical project."
"We partnered with Avaib for custom software, mobile app, and web design & development projects, and the experience was excellent. All solutions were robust, well-structured, and delivered on time. They added real value to our clients' businesses."
Common questions
Dynamics 365 with Avaib, answered.
Does Avaib really do Dynamics 365 work?
Yes, and we are honest about how. Dynamics 365 is not our deep in-house specialism the way .NET, C#, Azure and SQL Server are. We deliver Dynamics work, covering Sales and Customer Service setup, Power Platform customisation, data migration and integration, through vetted specialist resources we bring in and coordinate.
The advantage for you is a single accountable point of contact at Avaib, so you get genuine Dynamics capability without having to source, vet and manage a separate specialist partner yourself.
Why deliver Dynamics through partners instead of in-house?
Because we would rather be straight than oversell. Our deepest strengths are custom software on .NET, C#, Azure and SQL Server, built in-house since 2004. Dynamics 365 is a specialist business-applications platform, and the honest way to give you real depth in it is to coordinate specialists who work in it every day.
You still deal only with Avaib. We bring in the specialists, manage them to a clear scope, and own how Dynamics connects to the rest of your Microsoft estate, so the coordination is our job rather than yours.
Our last CRM rollout failed. How is this different?
Most CRM rollouts fail on adoption, not technology. The tool gets configured to generic defaults instead of how the team actually works, so people quietly drift back to spreadsheets. We configure Dynamics around your real sales or service process, so it removes friction instead of adding it, and your team reaches for it because it makes the day easier.
Because Avaib coordinates the whole engagement, fit and adoption are our responsibility rather than something that falls through the gaps between separate vendors, and we support the rollout rather than dropping a setup and walking away.
Will Dynamics connect to our other business systems?
Yes, and that is a big reason to have Avaib deliver it. Because we build your custom .NET, Azure and SQL Server software in-house, we own the joins between Dynamics and the rest of your Microsoft estate, so customer data flows between them instead of Dynamics sitting as an isolated CRM island.
We plan those connections as part of the scope, so you end up with one connected view of the customer rather than separate tools that do not talk to each other.
Will we be locked into one person or setup?
No. You own the Dynamics configuration, your data and the documentation. We set Dynamics up in a standard, well-documented way that any capable Dynamics professional can maintain, so you are never dependent on a single individual or trapped with us.
If you want to bring the work in-house or use another provider later, everything is documented and handed over so you can.
How much does Dynamics 365 work cost?
It depends on the scope, since a single-module Sales setup is very different from a full Sales-and-Service implementation with custom Power Platform work and integrations. That is why we scope the work clearly up front and give you a fixed, plain-language quote before anything starts.
The coordinated specialist model keeps it cost-effective, giving you the same capability enterprise Dynamics partners charge a fortune for without the premium, and you get a free, no-obligation written estimate with a clear scope after a short conversation.
Got a question that isn't here? Ask it on the quote form, we answer every one.
Get a free quoteWant Dynamics 365 specialists working alongside your own team instead of a one-off project? You can hire Dynamics 365 developers through us, delivered by vetted specialist partners we coordinate, with one accountable point of contact at Avaib.
Hire Dynamics 365 developers →Explore more
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