An AI receptionist that answers every call, professionally.

An AI virtual receptionist is software that answers your incoming business calls and handles the routine front-desk work. An AI voice agent picks up the call, greets the caller in your business name, works out why they are calling, answers common questions, takes messages, captures lead and customer details, and routes the call to the right person or department, all without a human receptionist on the line. When a call needs a person, it transfers cleanly with the context already gathered.

It gives a business a professional, always-available first point of contact without staffing every call. Done well it is less about the AI and more about the engineering around it: the split-second timing that keeps a call natural, the connection to your CRM and phone system so nothing is lost, and clean call routing. That discipline is exactly what Avaib brings, drawing on more than 600 projects delivered since 2004.

It is there to support your front desk, not to strip out the human touch. The agent takes the routine, repetitive calls, the after-hours ones, the overflow when the desk is busy, and the simple questions and messages, so your receptionist and team are freed for the calls and visitors that genuinely need a person.

You decide how much it handles: full coverage, only after hours, or purely overflow. For many businesses without a receptionist at all, it becomes the professional front desk they never had the headcount for.

The agent is upfront that it is an AI assistant for your business, which is both honest and, in many places, expected for automated call handling. In practice callers care far more about reaching someone who can help quickly than about who answers.

And the moment a caller wants a person, or the call needs one, the agent routes them cleanly with the details already gathered. Nobody is trapped with a bot.

Yes, that is one of its core jobs. The agent understands what the caller needs and transfers them to the right person or team, Sales, Accounts, Support or a named individual, or takes a message for a callback when nobody is available.

We design the routing rules with you, so calls go where they should, and the person picking up gets the context the agent has already gathered rather than starting cold.

Yes. We load the agent with your real information, your hours, services, locations, policies and common questions, so it answers callers accurately on the spot. For anything it is not sure of, it takes a message rather than guessing.

It also captures each caller's name, number and reason for calling and writes new leads and enquiries straight into your CRM or inbox through their APIs, so the follow-up is on someone's list the moment the call ends.

Whatever you configure. It can answer around the clock, only outside your office hours, or step in purely as overflow when your team is already on the phone. Because it is software, extra coverage does not mean a night shift or extra hire.

Many businesses start with after-hours and overflow, where the missed calls hurt most, then widen the coverage once they see it working on real calls.

It depends on scope. A single, well-defined job like after-hours answering is a small, fixed engagement, while a receptionist that answers a range of calls, routes across departments and connects to multiple systems is larger. Avaib's model is senior engineering at a cost-effective rate, typically around USD 25 per hour, which is why businesses in Australia, the US, Canada and the Middle East work with us instead of paying big-firm prices. One Canadian client cut their build investment by roughly 75% against local quotes and still received the same high-quality solution, backed by a 30-day warranty.

There is usually a small ongoing running cost for the phone, speech and AI services the calls use, which we keep transparent and swappable. Tell us how your calls come in and we'll propose a right-sized engagement with a clear scope and a ballpark price, plus a free, no-obligation written estimate.

Yes. A receptionist agent improves with real calls, because you learn what callers actually ask and where it stumbles, so we stay on to monitor, tune and adapt it rather than vanishing after launch.

You get one accountable team for the whole journey, from mapping the first calls through to ongoing support, with a 30-day post-launch warranty on the work we deliver.