Software support and maintenance services that keep your software healthy after launch.

Software support and maintenance services are the ongoing work of keeping an application healthy, secure and useful after it has been built and launched. Support means having a team ready to fix problems and answer your users when something goes wrong; maintenance means the steady, planned upkeep that stops things going wrong in the first place — security patches, dependency updates, bug fixes, performance tuning and small improvements. Together they keep software from quietly decaying between big projects.

Software is not a building you put up once and forget. The frameworks and libraries it depends on are updated constantly, security holes are discovered, small faults accumulate, and business needs change. Avaib has delivered and supported software across more than 600 projects since 2004, and provides both the reactive support and the proactive maintenance that keep an application dependable for years, not just working on launch day.

It depends on how large and critical your software is, how much upkeep it needs, and the response times you require. Most clients work on a monthly retainer or a managed plan — a predictable cost for a set amount of senior support and maintenance — rather than paying unpredictably per incident. Avaib's model is senior expertise at a cost-effective rate, typically around USD 25 per hour, which is why businesses in Australia, the US, Canada and the Middle East work with us instead of paying big-firm prices.

After a short conversation about your software and what you need covered, we will send you a free, no-obligation written estimate with a clear scope and a ballpark monthly figure, so there are no surprises.

Yes — that is one of the most common things we do. Plenty of businesses come to us because the developer or agency that built their software has moved on, often leaving little or no documentation behind.

We take over the system, learn how it actually works, fix the urgent problems, and document it as we go, so the knowledge lives with a team rather than one person you could lose. You do not need the original developer, and you do not need to start again.

Support is reactive: it is the team that responds when something breaks or a user needs help, within agreed response times. Maintenance is proactive: it is the planned upkeep — patching, updating, testing and small fixes — that keeps the software healthy so it breaks far less often in the first place.

The two work best together. Relying on support alone means you are always firefighting; adding proactive maintenance means most problems are prevented, and the ones that do happen are handled by a team that already knows your system.

We agree response times up front, based on how serious an issue is. A critical outage is treated very differently from a minor cosmetic bug, and you know in advance how quickly each kind of problem will be picked up.

That means an urgent problem is acted on fast and you are never left wondering whether anyone has seen it, while smaller items are scheduled sensibly rather than jumping the queue.

Yes. Keeping frameworks, libraries and servers patched is a core part of maintenance. Known security holes are fixed constantly by the makers of the software your application depends on, and if you are not applying those updates, you are leaving doors open.

We keep your dependencies current in safe, tested steps, monitor for issues, and bring things up to date before an old, unsupported version forces an emergency rebuild.

Both. Avaib has a dedicated QA department, so every change we make under support and maintenance is tested before it goes live — a fix should never quietly break something else. We also offer testing as a service in its own right, including manual and automated testing, for teams that build in-house but need proper quality assurance.

If your releases keep breaking things, adding real QA is often the single biggest improvement you can make, and we can set that up whether or not we do the rest of your support.

Yes, completely. You own the code, the documentation and the knowledge throughout. Our role is to keep your software healthy, not to hold it hostage.

That means you keep the freedom to bring support back in-house or move it to another team whenever you choose — a support relationship with Avaib is something you stay in because it works, not because you are locked in.